Healthcare Health and Safety Level 2 (VTQ)

57 videos, 2 hours and 32 minutes

Course Content

Cultural Awareness

Video 45 of 57
1 min 16 sec
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Understanding Diversity in Service Delivery

The Multicultural Challenge in the UK

Adapting services to diverse ethnic and cultural backgrounds.

Today's workplaces face the challenge of serving a multicultural society in the UK.

Changes in Racial Composition: Demographic shifts and increased cultural mobility.

Impact of Ageing Population: Diverse needs and expectations.

Factors Affecting Service Expectations

Understanding varied expectations and needs.

  • Language Barriers: Communication challenges.
  • Cultural Differences: Gestures, body language, and modesty.
  • Religious Considerations: Practices and sensitivities.
  • Emotional Factors: Fear, anxiety, and lack of understanding.

Developing Cultural Awareness

Enhancing service through diversity awareness.

  • Recognising Cultural Norms: Understanding one's own cultural perspectives.
  • Empathy and Adaptation: Tailoring communication to meet individual needs.
  • Maximising Service: Providing inclusive and effective service delivery.

By fostering cultural awareness and adapting to diversity, organisations can improve service delivery and meet the needs of a multicultural society.